One Franklin Town Ratings

Landlords | Buildings | Survey Home | Disclaimer | 2008 - 2016


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One Franklin Town for 2008-06-01 to 2016-04-07 (Landlord: Forest City)
Ratings based on 10 surveys, 5 comments
RATING
RAW
ALL
Overall (average of all 32 questions): 4.633.69
Landlord / Tenant Relationship: 4.353.51
Apartment / Property Quality: 4.753.79
Repair Responsiveness: 4.683.53

Landlord / Tenant Relationship
My Landlord...
RATING
RAW
ALL
is concerned with my satisfaction: 3.90003.903.09
uses a lease written in language that I can understand: 4.30004.303.95
can be contacted easily when necessary: 4.20004.203.61
provided me with emergency contact information: 3.80003.803.43
communicates in a prompt, friendly, and professional manner: 4.30004.303.34
keeps promises made in the lease: 4.60004.603.56
maintains the property in good condition: 4.70004.703.31
makes professional repairs: 4.50004.503.36
handles finances (e.g. rent, fees, security deposits) quickly & accurately: 4.90004.903.92
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Apartment / Property Quality
Condition of rental unit
RATING
RAW
ALL
I feel safe in my living space: 4.80004.804.12
Doors & windows are intact, secure with working locks: 4.90004.903.94
Fire safety features are adequate and in working condition: 4.80004.803.83
Building noise levels allow me to quietly enjoy my home: 4.60004.603.62
Walls and ceilings are in good shape: 5.00005.003.59
Carpet / flooring is in good condition: 5.00005.003.59
Appliances work: 4.70004.703.90
Electrical wiring is adequate: 4.80004.803.92
Hot water is sufficient: 4.70004.704.13
Heat is sufficient: 4.70004.703.86
Plumbing is free from leaks: 4.90004.903.86
Paint or wallpaper is in good condition: 4.90004.903.72
Space is free of rodents, roaches, bedbugs, or other pests: 4.80004.803.40
Containers and instructions are provided for trash disposal: 4.60004.603.81
Containers & instructions are provided for recycling: 4.40004.402.96
The space was clean prior to move-in: 4.90004.903.61
There are smoke detectors which, when tested, work: 4.60004.604.09
Outdoor lighting in the front/rear/side areas is adequate: 4.70004.703.90
Exterior lights come on automatically when it gets dark: 4.60004.603.70
Lighting is adequate in common areas, hallways & stairwells: 4.60004.604.15
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Repair Responsiveness
Optional questions when repairs were needed (response time)
RATING
RAW
ALL
Minor repairs? (i.e. small wall cracks, broken hinges): 4.66674.663.22
Major repairs? (i.e. broken appliance, safety and security, bedbugs): 4.50004.503.41
Emergencies? (i.e. plumbing, heating, broken doors/locks): 4.87504.873.97

User submitted feedback for One Franklin Town
Ratings below reflect the average for individual surveys.


-Only the bedrooms have heating/cooling units, which have a small vent that filters into the living room. This makes uniform heating/cooling of the entire apartment difficult. -Yearly rent increases are non-negotiable.
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Have lived here for the past 2 years and just renewed for another. Apartments are spacious and professionally maintained, especially considering what passes for "work" at other places. There is a 24hr presence at the front desk, and the security of having all your packages logged is a big plus. The one time we had a package delivered but mislogged, Brenda followed up and found it for us. The maintenance staff are prompt and effective as every issue has been resolved within a day. Finally, and most importantly, the building is absolutely free of mice and roaches.
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this is a very good place to live!
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The landlords have been a little bit slow in repairing the gym and the pool. Otherwise it`s been great.
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Great apartments to live in!
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